FAQ

Alterations

Our artisan tailors, trained to the most rigorous of standards, are at your service to provide private tailoring consultation. All alterations begin with a master fitter whose only responsibility lies in the precisely detailed measurement process particular to each individual and garment. Standard alterations are always free on regular priced ready-to-wear merchandise.

 

Ordering Information

Processing Time
We process orders daily and ship in-stock orders within 2 working days of their receipt. Our sales staff is able to provide you with estimated delivery times when there is a wait for especially popular items. However, when delivery is delayed, or partial shipment is made, you will receive a confirmation of your order in writing. Allow 3-8 weeks for special orders and slightly longer if special order merchandise is coming from Europe.

Product Availability

We try to anticipate demand at the beginning of each season, but with such a wide variety of web site merchandise, we are occasionally surprised by the response to a particular item. Due to exceptional demand, we may need to replenish merchandise of our own make, or special order merchandise made exclusively for us. Seasonal items sometimes cannot be replenished after the initial supply has been sold. This is because the fabrics used to manufacture those items cannot be woven or printed again. We urge you to order early to be sure of availability of seasonal items made exclusively for Martin Freeman Clothing.

Some of our neckties, and many of the shirts we sell, remain part of our continuing collection. When these are temporarily out of stock, we always replenish them, so delays on such items are relatively short. If there is a delay, we will notify you by mail. Of course, we will only charge your credit card for any merchandise that has been shipped. We do not hold your order until all of it is available, and instead we will ship as items become available. However, we will only charge once for shipping.

Sometimes delays may be longer. Some of the designs shown are more readily available at certain times of the year.

All Martin Freeman Cloyhing merchandise is well crafted of the finest fabrics, with a selection not found elsewhere; when items are temporarily unavailable, they are still worth the wait.

Methods of Payment

We accept the following credit cards, American Express,Visa, Mastercard.

Packaging & Gift Boxes

All neckties and shirts can be handsomely packaged in boxes suitable for gift presentation at no extra charge. Please advise upon ordering whether you require individual gift boxes for each tie. If yours is not a gift, we will ship all ties in a single package, to help save the environment.

Shipping Methods and Rates

Orders will be shipped by FedEx unless instructed otherwise. Our shipping fee allows us to deliver all in-stock orders within 2-3 business days of shipment. Our only delivery fee will appear on the first shipment of the order. Orders shipped to Alaska, Hawaii or Puerto Rico will be shipped FedEx 2 day air for an additional charge of $15. Overnight delivery is also available anywhere in the continental United States, for an additional charge of $25; or to Alaska, Hawaii and Puerto Rico for $30. (For Saturday delivery add $35 to the charge shown.) PO Boxes and some rural areas are served only by the United States Postal Service for $15. Delivery to APO/FPO addresses is by insured USPS for $21.

Terms of Use

By using our website, you agree to these Terms of Use. We may change or update these terms so please check this page regularly.
Use of Material on Our Site and Owned By

All content of our website (including text, graphics, logos, button icons, images, and software) is the property of Martin Freeman and is protected by United States and international copyright laws. You may electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with martinfreemanclothing.com. Any other use of our website, including reproduction, is strictly prohibited without our prior written permission. You may not use contact information provided on the site for unauthorized purposes, including marketing. You may not use any hardware or software intended to damage or interfere with the proper working of the site or to surreptitiously intercept any system, data or personal information from the site. You agree not to interrupt or attempt to interrupt the operation of the site in any way. Martin Freeman reserves the right, in its sole discretion, to limit or terminate your access to or use of the site at any time without notice. You are personally liable for any orders that you place or charges or other liabilities that you incur prior to termination. Termination of your access or use will not waive or affect any other right or relief to which Martin Freeman Clothing may be entitled, at law or in equity.

Trademarks

The trademarks, logos, service marks and trade names of Martin Freeman may not be used without our written permission.

Errors and Inaccuracies

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on the site. You agree that it is your responsibility to monitor changes to the site.

Disclaimer of Liability

We make no representations or warranties, express or implied, with respect to this website. Its content, and the information and services available on or through it, are provided “as is.” Except as otherwise provided under applicable laws, we will not be liable for any damages whatsoever arising out of or related to the use of this website.

Links to Other Sites

martinfreemanclothing.com may contain links to websites operated by other third parties. Martin Freeman does not endorse or assume any responsibility for these websites. We have no control over, or responsibility for, their content, information or activities.

Orders, Prohibition on Reselling, and Price

The information on this site does not constitute a binding offer to sell products described on the site or to make such products available in your area. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. You may not purchase any item for this site for resale by you or any other person, and you may not resell any item purchased from this site. The prices displayed on the site are quoted in U.S. dollars and are intended to be valid and effective only in the United States. In the event a product is listed at an incorrect price, we have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account.